Clients and Suppliers Alike Appreciate Our Elevated Approach to Simplifying Procurement

I never have to worry about an order issue because I know my BioProcure team is on it. Quick turnaround times and plenty of updates throughout the process.

They responded very quickly and were able to leverage their databanks to have a new vendor to us available because they had it in their system already, mitigating all the back and forth between the vendor and procurement to set it up. It was super easy!

When handling Tax Information, it can get very overwhelming very fast. BioProcure makes handling tax forms VERY easy. This a massive help for lab managers like myself that are constantly being pulled in multi directions!! Thank you so much BioProcure!!

The representative that assisted me was very friendly, quickly responsive and helpful in determining the status of my order. BioProcure makes it easier to order things!

The team has been proactively answering any questions we have. If there is any backorder, those are communicated in a timely manner. Alissa has been incredible with her responses!

I just wanted to take a moment to express my gratitude for the team’s quick response to our request, even on the last day of the year. It’s not often that you come across such efficient and dedicated customer service, and it’s greatly appreciated. The order was out within 30 min, and it made a big difference in helping us to receive 20% end-of-year discount and saved $12K in an order. Thank you to the team for going above and beyond in your efforts to support us.

BioProcure team handles all sourcing and coordination work which was otherwise is very time consuming. Additionally, the team helped us to cancel orders or make changes to existing orders and the process was usually very smooth with BioProcure.

BioProcure is a great ‘bridge’ between us and vendors, the team always responds to our inquiries promptly, vendors seem to respond to BioProcure’s request quickly. which definitely makes our job much easier regarding item/reagent orders.

Alyssa was highly communicative and provided transparency into the vendor’s issue. She made sure that the vendor reissued a replacement and followed up to make sure that the replacement arrived. I appreciated her persistence, as the vendor was not prompt in their responses and my own attention to stay focused on this issue was often diluted by other concerns.

Penny quickly took care of the issue.

Always help when i need something and always pleasant.

They replied quickly and provided the document that I needed.

Fast resolution

Quick response and client focused

Ashley did a great job

One email fixed everything I needed

Ashley did a super job

Quick response and turn around time. Thanks!

Abby was great per usual! Understood and fulfilled my request correctly and timely.

Honestly - BioProcure is always fantastic. They make sure they contact the right people and then take it a step further by following up with them and me for updates. I don't fill out these surveys often, but please understand that each time I ask for help, BioProcure is incredibly helpful. Every time.

Alyssa was excellent!

Very helpful

Fast service with a clear response

Quick turnaround and no hassle.

Always a quick response and resolution

My inquiry was answered quickly.

Email inquiry was responded in a timely and professional manner.

Rapid response and clear resolution of my issue

Brianna answered my request promptly and completed what needed to be done.

I needed some reagents urgently and my email was answered within an hour and the reagents will arrive the next day! Very pleased

BioProcure purchaser quickly identified problem with Vendor's punchout cart and directly placed order.

Super quick and efficient support

Great customer service

The BioProcure staff timely responds to my request and take proactive steps contacting vendor to ensure the new customer forms to be completed. The staff member has always communicated well. I am very happy and impressed by the level of dedications.

The issue was resolved promptly and without any need for further clarification or instruction.

Efficient, friendly and communicative.

The response was fast and the communication was friendly!

Timely, helpful support

Issue resolved right away

Riley provided useful information which helped me resolved my issue of supplier

You got an answer when company's customer service was unresponsive.

Speedy as always! Thank you

Prompt response and friendly

The issue was handled quickly without much delay

Ian and Jonathan was extremely prompt and proactive solving the issue. It was a BIG help

The customer support is really exceptional and we appreciate the always quick and thorough response

The issue was resolved very quickly and the process was very easy

Your team always goes the extra step to handle any problems.

Raymond and the Team that works with him are knowledge and quick to help/resolve issues.

The request was taken care of in a timely manner.

I read a note once: " When nothing goes right, go left." I will rephrase it: "When things go wrong, ask for BioProcure's help. They are awesome!

Quick help to add a new vendor in Prendio site for NineSquare. Thank you!

The issue was resolved clearly and promptly.

Great customer service

Great job by Lindsey

You got right back to me with an answer.

Followed up on the issue and addressed it right away.

I received a very prompt and appropriate response. Great Service!

Fast & efficient as always. Alyssa was invaluable with her communication. I regularly received updates and I felt confident in her ability to resolve the issue. She has always provided excellent support.

Quck support to modify PO for an order. Thank you!

Nice job by Raymond

Thanks for Giselle's prompt response and kind help!

Thank you for Carol's help. She is great!

Great customer service!

Jossellin provided prompt support for a PO increase request and made real-time adjustments according to the C4T team's request.

Quick response to a PO correction.

Quick response will all the info I needed.

I received a prompt reply that solved my issue right away.

Customer service agents are highly responsive and very helpful which is hard to find these days

Lake provided instructions and made it super easy to resolve the issue! It was also a great learning experience and added to my Prendio knowledge.

Ryan was quick to addressing my issue of 2 POs which needed some recoding. Always appreciate how quick the team completes these tasks

Matt was very responsive and worked with a supplier to quickly add a new supplier.

Prompt response and my issue was addressed. The person helping me was super friendly and helpful.

Quick response time and facilitated one line of communication between consumer and vendor.

Great customer service

Very fast and thorough response.

Always friendly and helpful

You all are dedicated lifesavers.

You all, as a TEAM, are my lifesavers. Thank you very much

Great customer service

Swift and constant communication

Very proactive and very effective. Helped to solve the issue

Ashley rocks!

Meghan was fast and quickly amended a PO change.

Quick and friendly, able to help me same-day with an issue that I'd exacerbated myself!

Quick and efficient reply to problem

Ian was very effective solving my issues with the vendor. He identify the problem fast and was able to resolve it promptly so I could get the consumables that I had ordered without much delay.

Jay was very helpful in getting answers for why my order was delayed and then worked quickly to fix the order once we understood the issue.

Super customer service by Ashley!

The BioProcure team responds quickly, efficiently and with enthusiasm. I'm happy to have their help.

Megan always handles the ticket promptly.

Because the BioProcure Team is always there for us, doing the best.

Quick and thorough response

I’ve never had a customer service issue resolved this quickly.

Fantastic team to work with!

I sent a question and they answered it efficiently.

Fast response, thank you.

Quickly replied by email and helped complete my request.

I appreciate the quick response!

Lake handled the issue quickly!

Lake handled the issue quickly and efficiently! Glad to have Lake back!!!

They were very quick to respond with an update on my order status.

Cori took care of the issue quickly and efficiently.

The process was quick and easy, I sent one email and was notified of any status updates by the agent.

Issue was resolved quickly and efficiently

My issue was resolved quickly, and I was emailed back that the issue was being taken care of and it was! Thank you.

Great work by Carol J.

Amazing response time.

All I had to do was email support. Kate took care of it the best way she could!

Great customer service

Immediate response and help with my requested task. Follow up to let me know progress and resolution. It was extremely efficient, professional, and made my work easier. I really appreciate the high quality of help I receive from BioProcure.