Clients and Suppliers Alike Appreciate Our Elevated Approach to Simplifying Procurement

I never have to worry about an order issue because I know my BioProcure team is on it. Quick turnaround times and plenty of updates throughout the process.

They responded very quickly and were able to leverage their databanks to have a new vendor to us available because they had it in their system already, mitigating all the back and forth between the vendor and procurement to set it up. It was super easy!

When handling Tax Information, it can get very overwhelming very fast. BioProcure makes handling tax forms VERY easy. This a massive help for lab managers like myself that are constantly being pulled in multi directions!! Thank you so much BioProcure!!

The representative that assisted me was very friendly, quickly responsive and helpful in determining the status of my order. BioProcure makes it easier to order things!

The team has been proactively answering any questions we have. If there is any backorder, those are communicated in a timely manner. Alissa has been incredible with her responses!

I just wanted to take a moment to express my gratitude for the team’s quick response to our request, even on the last day of the year. It’s not often that you come across such efficient and dedicated customer service, and it’s greatly appreciated. The order was out within 30 min, and it made a big difference in helping us to receive 20% end-of-year discount and saved $12K in an order. Thank you to the team for going above and beyond in your efforts to support us.

BioProcure team handles all sourcing and coordination work which was otherwise is very time consuming. Additionally, the team helped us to cancel orders or make changes to existing orders and the process was usually very smooth with BioProcure.

BioProcure is a great ‘bridge’ between us and vendors, the team always responds to our inquiries promptly, vendors seem to respond to BioProcure’s request quickly. which definitely makes our job much easier regarding item/reagent orders.

Alyssa was highly communicative and provided transparency into the vendor’s issue. She made sure that the vendor reissued a replacement and followed up to make sure that the replacement arrived. I appreciated her persistence, as the vendor was not prompt in their responses and my own attention to stay focused on this issue was often diluted by other concerns.

Request was serviced well within 24 hours by Julianne. Really appreciate the speed!!!

I was very impressed with the turn around for setup of a new vendor

very easy to accomplish what i needed

Thanks Craig for handling my request so quickly.

Nice work by Tori

Justin is also super responsive despite his commitment to other clients and I don't need to wait around and follow up on the status.

Penny, Toni, and team are awesome!

Issue was resolved quickly.

Your adherence to industry standards and regulations demonstrated a strong commitment to excellence.

Tori took care of this quickly!

Emily always replies quickly and communicates well

Lisa responded with news right away and even clarified something I asked as a follow up very politely and with lots of details so I knew exactly what the situation was.

Simple instructions with quick turn-around

The resolution was quick

I really appreciate the responsiveness of the team. I always hear back within the hour or at most within the day of submitting a follow-up request.

Your team & Craig made it a priority to get our invoices processed out of the scan queue and voucher tab so we could close Dec in the middle of the day.

Shayna helped me with provided me all the information I needed to track my shipment :)

Gina was prompt, courteous and helpful. I also wanted to share that the requisitioner for PO 13022 commented during a meeting today about how helpful Bioprocure always is, and how happy they are that Ensoma utilizes Prendio. Thank you for providing such a great service and emphasizing how great (and easy) you guys make it to work with your company.

Quick response time & always a nice follow up.

Meghan is so great getting answer from the suppliers and troubleshoot whenever I need help.

Craig is great!

The team handled the issue quickly and made my life much easier. Thank you!

Fixed the issue remotely and quickly

Quick response and resolution. Thank you.

Great job by Ashley!

My request was addressed promptly and well. I received a clear and friendly email to inform me of this.

Mcaela made it so easy and took the lead to figure this out for me, keeping me in the loop the entire time.

Great job

Issue was resolved quickly.

They addressed my questions quickly

Great customer service

Ryan responded and quickly updated Arena's Prendio profile to indicate our 2025 holiday closures so vendors will not ship deliveries for those dates. He is always a great help and very pleasant to work with.

Good response time

Rebecca is a star!

I requested an invoice and it was sent to me very timely. I've found that to be the case with all my requests.

Fast and easy. Thanks.

Justin is quick in taking care of our request!

Seamless and rapid handling of this request. BioProcure team could not have made this any easier!

My requests are always processed immediately with great results. I highly recommend BioProcure’s service!

It was a small but important matter that was brought to my attention by Bioprocure and then very quickly resolved. Oh, and everyone is super friendly on top of being super competent.

Toni is fantastic to work with! Quick to respond and overall very helpful.

I sent an email, and my high value PO was placed within an hour. I could not ask for better service, especially during the holiday period.

Quick replies and quick problem solvers, thank you!

Immediate actions and responses. Appreciated that.

BioProcure does a great job!!

BioProcure team members made handling my issue easy.

Fast, clear communication.

Very fast response time and provided the correct information I had requested.

I sent an e-mail, received a confirmation and my issue was addressed. Simple and efficient

They were able to resolve my issue quickly and successfully.

Response was so quick, and the vendor or supplier was contacted right away.

It's that time of year where if the order doesn't get placed, and the money doesn't get spent, it can get lost for a long time. That's the situation I was in today when I added "help@bioprocure.com" to my increasingly desperate emails. Jonathan responded and had everything done in a couple hours. He saved the day! I'm very impressed and immensely appreciative of the help and service I got today. Thank you, Jonathan!!

Appreciate the teams quick response to resolving the issue and notifying those who needed to be notified of the changes.

Great work by Lindsey

Gabby and Tori were very responsive and clear in their communication, so we could easily add a company as a supplier.

Raymond and team are top notch! Not only for this request but always. So appreciate the efforts of everyone.

Very professional response.

BioProcure responded very quickly to my email and initiated requested task.

The response was immediate and helpful.

I appreciated that the response from Jeffrey was prompt and helpful. I appreciated that he sent updates as they were available.

Thank you for the prompt response.

Great job by Ashley

Kind and fast response

Excellent job Raymond!

Thank you very much for patiently dealing with the changes in quote to update the PO and sending it to new vendor.

Christine replied very promptly, immediately gave a solution to the issue at hand, and carried out the solution to resolve the situation.

Jess was very helpful in cancelling an order that was significantly delayed by the manufacturer.

I received the answer to my question within 24 hours

Quick response and client focused

Very quick to update the PO for an existing order. Thank you!

My request was for a non-standard order with a custom quote that complicated the normal punchout process. Tom helped me to quickly find a solution and get the order placed.

Super customer service by Ashley

Very quickly responded and resolved my issue.

Very helpful, and even caught the typo in my request, which saved time/effort by all parties.

Very easy to get assistance. Good responsiveness.

Ryan was very helpful and friendly. He completed my requests very quickly with no follow up or further help needed. Thanks Ryan!

Responded quickly and resolved the matter quickly and effectively

Great customer service

Quick and accurate response, thanks!

Very quick updates!

Super work by Lindsey!

The team is highly responsive.

Just sent an email and got it done. There was a delay, but it was understandable due to Thanksgiving holiday

Matt was very helpful in resolving my issue!

Very fast!

Very fast response

Very easy. Raymond is, as always, a pleasure to work with.

Excellent response time, and very relevant information given to help resolve my issue

Good research by Robert.

Extremely quick in replying. Very helpful.

Quick and helpful response, resolved the matter. Great working with Amy. Thank you

Craig was able to split an invoice so we could pay it in two parts.

Quick response and friendly customer service!

Super fast response and resolution. Thank you.

Request was completed correctly and promptly.

I corresponded by email and was helped in near-real time. Emily contacted the VWR rep and followed up with them and me. The assistance and timeliness were perfect.

Consistently fast responses that immediately resolved the issue - thanks!

Quick response, quick resolution and a personal message to confirm I was all set. Couldn't ask for better service! Thanks Jess and Christine!!

Big thanks to Ashley!

Very quick response

Lindsey took the time to research and gave me an efficient answer!

Great customer service.

Very quick response and always handles my issues professionally and patiently

The issue was immediately resolved, as usual!

Carol is excellent.

The team is very quick to respond to my requests and very accurately assesses and completes all requests. Thank you!

Carol is very efficient and customer-focused.

Thank you! Appreciate the help.

Fast, efficient service

Quick, accurate response.

I appreciated the fast response time!

They got the information I wanted, even if the message was not exactly what I wanted to hear.

BioProcure was prompt in responding to the request to cancel the order

Lake handled the issue quickly and efficiently.

Julianne fixed my problem in a timely fashion and with minimal effort on my part.

Rapid and efficient answer. Couldn't ask for more.

The team efficiently resolved our invoicing issue.

Very quick response

Quick response, and accurate, helpful answer

I was replied to and supplied with the correct information in a prompt manner; it was greatly appreciated, thank you! :)

Quick, same day response.

Great help and follow up

Very quick response time.

Super quick responses

Robert resolved my question in a timely manner and helped to save money for shipping. Thanks a lot!

Handled quickly!

Easy process. Helpful people

Problem was solved perfectly

Lake addressed the issue quickly and thoroughly.

I barely had to do anything

I received a fast response and resolution.

Quickly responded to request!

Very prompt response and quick resolution

Great job!

They place the orders for me, keep track of records, deal with shipping issues, find the best deals, and negotiate deals. All of these saved lots of my time so I could focus on research.

As always, the team was incredibly responsive and helpful; clear instructions re: what was required of me and in general, they know their stuff and get it done!

Carol simply rocks!

They are always very responsive whenever I reach out to BioProcure and always help resolves any issues in a timely manner

Craig got this taken care of and the invoice is in the push queue already!

Responsive, understanding, and incredibly quick! BioProcure is the best! Thanks Jossellin!

This team does their best to solve the matters.