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I never have to worry about an order issue because I know my BioProcure team is on it. Quick turnaround times and plenty of updates throughout the process.
Peter I.
They responded very quickly and were able to leverage their databanks to have a new vendor to us available because they had it in their system already, mitigating all the back and forth between the vendor and procurement to set it up. It was super easy!
Erika B.
When handling Tax Information, it can get very overwhelming very fast. BioProcure makes handling tax forms VERY easy. This a massive help for lab managers like myself that are constantly being pulled in multi directions!! Thank you so much BioProcure!!
Sean C.
The representative that assisted me was very friendly, quickly responsive and helpful in determining the status of my order. BioProcure makes it easier to order things!
Nina C.
The team has been proactively answering any questions we have. If there is any backorder, those are communicated in a timely manner. Alissa has been incredible with her responses!
Priyanka N.
I just wanted to take a moment to express my gratitude for the team’s quick response to our request, even on the last day of the year. It’s not often that you come across such efficient and dedicated customer service, and it’s greatly appreciated. The order was out within 30 min, and it made a big difference in helping us to receive 20% end-of-year discount and saved $12K in an order. Thank you to the team for going above and beyond in your efforts to support us.
Eli Z.
BioProcure team handles all sourcing and coordination work which was otherwise is very time consuming. Additionally, the team helped us to cancel orders or make changes to existing orders and the process was usually very smooth with BioProcure.
Mayur P.
BioProcure is a great ‘bridge’ between us and vendors, the team always responds to our inquiries promptly, vendors seem to respond to BioProcure’s request quickly. which definitely makes our job much easier regarding item/reagent orders.
Shaobin W.
Alyssa was highly communicative and provided transparency into the vendor’s issue. She made sure that the vendor reissued a replacement and followed up to make sure that the replacement arrived. I appreciated her persistence, as the vendor was not prompt in their responses and my own attention to stay focused on this issue was often diluted by other concerns.
Crystal S.
Fabricio was so very easy to work with!
Jonathan S.
Fast response
Hilcias V.
Straight forward process (email, followed by automated email approval)
Eleanor Y.
Great customer service
Philippe N.
Rapid response, with a good solution.
Martin D.
Very responsive/timely. Done right the first time.
Christine O.
Issue handled and resolved quickly
Jana H.
Alyssa is awesome
Eric A.
Everything was resolved quickly, thank you!
Aimee A.
All the agents are very good with dealing with issues and following up.
Violeta R. E.
Always great service
Bridget D.
Prompt response, worry free ordering process
Zhong M.
Jonathan was really helpful getting info from a vendor before the holiday weekend - everyone at BioProcure is always a delight to work with. Thanks for the help as always!!
Kyna B.
Because Jess is always very helpful
Doug H.
Bioprocure responded quickly and resolved the issue
Lynda T.
The whole process was very fast and efficient
Jenny T.
Lauren is always very quick to respond and helpful.
Johnny P.
Ease of in-app support ticket and quickness of response
Cynthia J.
They reach out quickly to resolve the issue and/or give me an answer to my questions
Ricky P.
Prompt and efficient.
Eric A.
Seamless operation very fast response and through support allthrought.
Rahul S.
the person I dealt really got out of her way to support my request
Catherine C.
Nice people, quick response, easy instructions
Zhong M.
Julianne is great!
Yvette B.
quick response and issue resolved.
Theodora S.
Prompt turnaround and accuracy of response
Craig B.
Very quick turnaround; accurate update of PO.
Elizabeth E.
Great service
Colin C.
Fast! Easy! Nice!
Natalie P.
Excellent communication and quick response
Yvette B.
it was quick, clear and well handled and it save me time
Julie L.
Responsive as always, very helpful
Noleen B.
Fast turnaround
Holly H.
Very quick and responsible
Hiroto K.
Supported timely
Carol L.
Handled the issue quick and efficiently
Accounts Payable Cellino Bio
Fast resolution, friendly communication
Erin C.
Helped solve my issue quickly
Ryan F.
I was emailed back within 10 minutes by Emily saying that she had already taken care of my issue. It couldn't have been simpler or more efficient.
Alex W.
Ryan is always "money in the bank". Very efficient and quick.
Chris L.
Prompt response
Barbara S. F.
They do a good job
Sebastian L.
Problem completely resolved in a short time
Christine A.
Great personal responsiveness
Bonnie K.
Communication is easy and the rep handled my issue quickly and efficiently
Mathew W.
Because I am so happy to see my issue solved so quickly
Jason K.
As always, very responsive
Alexander N.
They were able to help me resolve the incorrect information quickly.
Ryan F.
Handled perfectly and quickly, as always
Cellino Bio Accounts Payable
Because everything is solved very quickly!
Jason K.
As always, Jay is on top of it, appreciate all the effort you guys put into keeping us straight. Thank you.
Jason V. W.
Quick response and very helpful!
Brian H.
My request was resolved very quickly and correctly, thank you so much!
Kyle C.
Very quick turnaround for my request
Andrew M.
Helped with everything. Resourceful and good vibe
Sebastian L.
Good experience
Sebastian L.
Gina responded promptly. And recapped succinctly the tasks completed.
James J.
Resolved quickly and with clear transparency via email.
Tim W.
Jay is Awesome, very quick and always takes care of us
Jason V. W.
Excellent customer service by Ryan
Chris L.
Very quick!
Jason K.
The support people were great/quick with resolution.
Lynn M.
Quick action
Sarvani M.
Thank you for the expert and prompt help!
Talitsa M.
Answered promptly, even near end of business day. Thank you!
Portia L.
Andrew was quickly able to make changes to an existing purchase order and get it back to me. Your team has been consistently fast at addressing requests. Thanks!
John M.
Best help team in the business!
Alexander R.
Always appreciate the personal connection and ability to talk live with a representative - really solves problems fast!
Bonnie K.
Responsive and helpful!
Ryan W.
Emily is always prompt and helpful
Hiroto K.
Resolved timely. Thanks
Carol L.
Fast and efficient response
Brendan G.
Efficient with updates that were requested.
Nicole S.
Bioprocure is always very quick with my request, and I never have any issues. Also, Carol is very helpful in helping me understand the process as a new person
Chris T.
Always great!
Jason K.
Quick responses as always :)
Jason V. W.
Mallory and the team are very responsive
Sarlita Y.
The response time was quick and the representative clear in communication
Sarvani M.
Good service. Fast reply. Clear answer.
Alexanne B. F.
They helped with a non-standard request and streamlined the process.
Lisa L.
Thank you for the prompt updates.
Trex Bio - Invoices
Toni was super informative and helped me out by getting a price adjusted saving us $$$
Eric A.
Appreciated the follow-through
Carol L.
Update to invoice went smoothly and efficiently.
Nicole S.
Ryan was very helpful and efficient!
Chris L.
Timely resolution
Carol L.
Fast easy resolution
Erin C.
Thanks for all the help guys, I really appreciate it
Jason V. W.
Resolved quickly with good communication back by email.
Tim W.
Resolved timely
Carol L.
Issue resolved easily and quickly
Helen L.
Prompt reply and follow up to make sure issue was resolved
Bridget D.
great response time and super helpful offering alternate options to a product
Bridget D.
I received a prompt answer of the ETD of an item that was ordered a couple weeks ago which is the main reason why I reached out for help.
Claire K.
Thanks for the help guys, quick and painless as always
Jason V. W.
Very efficient and replied to my email in a timely manner.
Nicole S.
Speedy and helpful
Nicola M.
I specifically asked that this be taken care of quickly and it was - thanks!
Leslie D.
Timely response with clear instruction for resolution
Renee H.
always responsive and right on it. thank you
Robert H.
Quick reply to my request in order to process order and get the product shipped to the customer.
Pamela D.
Great speedy service
Philippe N.
Resolved timely
Carol L.
Very fast response. Proposed solution.
Adrien S.
fast response. identified a flaw
Brian D.
Tom is always on top of it, Thank you Tom
Jason V. W.
Little wait time before I heard back from a support person. They delivered what I needed.
Elizabeth A.
Quick responses
Greg B.
Tom is always very helpful.
Jason V. W.
Rapid response and resolution
Tim W.
It was resolved extremely quickly.
Aseel E.
Emily is very knowledgeable and handled the case very quick. Great work!
Changlin L.
Excellent service and response time
Denise P.
Julianne's quick and efficient help is always appreciated. Thank you Julianne!
Yvette B.
Problem solved very quickly.
Long N.
Very simple and quick process. Appreciate the communication and timely process.
James M.
BioProcure checked on a website working and said it was back up. And it was. Also they check on a bunch of concerns about backorders and when stuff is going to be delivered. I can count on BioProcure to help me with my purchases.
Donna F.
quick reply from the vendor that I was not able to get after multiple attempts - much appreciated
Bridget D.
Supported timely.
Carol L.
Professional, fast and accurate!
Tom L.
Responsive and Fast Actions
Team Link Cell
As always, very prompt response time
Maribel S.
Cause yall are prompt and get it done.
Eric A.
You do good work
Sebastian L.
Always helpful and always address my issues right away. It is much appreciated.
Jennifer P.
Quick response
Anna S.
The BioProcure team is always willing and able to help with my questions, problems and concerns. The respond promptly and resolve my issues/questions quickly.
Lisa W.
Mallory is very responsive and very prompt in all our needs in AP
Sarlita Y.
The team helped resolve my issue with kindness, professionalism, and efficiency!
Mathew W.
The issue I raised was resolved immediately.
Meso Scale Diagnostics Accounts Receivable
Great service turnaround
Philippe N.
They handled the vendor setup without any assistance from me
Mallory C.
Very quick response and resolved the issue quickly
Ling Y.
Extremely responsive and quick in action.
Guo J.
Quick response and resolved the issue
Ling Y.
Quick turnaround; the edits that I asked for were done correctly and quickly.
Elizabeth E.
Quick and great response
Nicholas D. L. T.
As always Tom is on top of it, we really appreciate working with him. Thank you.
Jason V. W.
Julianne has been consistently outstanding. She is quick to respond, highly efficient, professional, and genuinely friendly. She follows up reliably and has a great eye for detail, double-checking, and proactively resolving potential issues before they become problems. Thank you so much for your help, Julianne!
Yvette B.
Answered my question in a timely and effective manner.
Timothy U.
I am very satisfied.
Jason K.
Thank you for the prompt updates. I just hope this process can be more automated and for lines to be added to be more visible.
Trex Bio - Invoices
Streamlined support process, received the information needed about my pending order quickly!
Billy W.
It is easy to communicate with prompt response.
Naomi T.
Fast turnaround, no follow up needed!
Pui Y. N.
Resolving timely
Carol L.
Quickly done
Corentin H.
Raymond is always so helpful and reliable. He really makes my job easier by supporting our acquisition of consumables and vendor services. His follow through is unparalleled!
Kimberly A.
As usual - thank you for keeping up with my requests.
Simon L.
Emily rocks!
Derek B.
Friendly, supportive very quick to reply to my issue.
Elizabeth A.
Great work by Chantal!
Chris L.
Very efficient, kind, and prompt service
Barbara S. F.
Rapid response and simple fix of the issue
Danielle H.
Speedy solution.
John S.
Excellent work by Ashley!
Chris L.
Quick response
John S.
Fast and helpful response.
Cindy T.
rapid and efficient response
Angeles E.
Thank you for the prompt updates.
Invoices @ Trex Bio
Supported timely
Carol L.
The instructions provided in response to the question was clear and thoughtful.
Wimalanathan K.
Prompt and accurate response on package status despite irregularities with delivery by shipper.
Fuzail A.
fast and straightforward
Xia T.
We needed a credit application completed and submitted, and it was done promptly and professionally. Love the service!
Caren F.
Jessica is great
Doug H.
Excellent customer service!
Chris L.
The issue was addressed within hours.
Andrew M.
The response was prompt and resolved my issue. Thank you!
Carol S.
Prompt response
Barbara S. F.
Promptness, efficiency, accuracy!
Barbara S. F.
Helpful support
Michelle G.
Excellent job by Ashley and team!
Chris L.
Emily's responses were prompt and made it effortless to add a new vendor in our vendor list.
Vivian H.
Great job by Ryan
Chris L.
Team is great. I usually deal with Julianne and now with Joshua. Both are fantastic with follow-ups and quick response and turnaround time. Thank you very much.
Yvette B.
Tom is always on top of it, great collaboration with Forge
Jason V. W.
Amazing service and communication! Thank you!!!!!!!
Brendan F.
Quickly and concisely handled my request!
Adam L.
Easy to submit (support ticket form) and processed quickly & correctly
Craig B.
Resolved timely
Carol L.
fast as always! thank you
Robert H.
Quick, high-quality service!
Brendan G.
excellent timely support!
John S.
Quick resolution time
Carol L.
You guys are awesome as always, thank you for everything you do :)
Jason V. W.
Mallory is a great account manager
Sarlita Y.
Efficient and quick turn around time to update the currency and amount on PO so that invoices could be uploaded for processing. Much appreciated.
City Tx Accounts Payable
Lauren is always quick and efficient when I need help with something!
Johnny P.
Very conscientious. Followed up with me with a good question. I believe Julianne helped me.
Chris L.
As easy as a simple email with an attachment, and done. Thanks!
Phil P.
always super fast and helpful!!!
Natalie P.
Super responsive, thank you!
Noleen B.
Very prompt resolve and response. Thank you!
Pheast Accounts Payable
As always, fast & high-quality resolution!
Brendan G.
Thank you for the prompt help. Stellar as always!
Ralitsa M.
Very prompt answering of questions
Eda K.
Prompt and attentive in addressing the request
Olga S.
They keep an eye on it for me Toni especially I can count on to make sure things dont fall through the cracks
Steven H.
Great customer service!!
Christopher L.
Maria is the BEST
Melinda W.
Fast and easy resolution
Matthew W.
Always helpful and fast
Natalie P.
Raymond did an amazing job helping with onboarding a new company and helping with submitting POs quickly.
John W.
Amazing work by Carol to get this corrected in the system so that we could send the corrected PO to the vendor ASAP. Thanks for all of your help and all that you do!
City TX Accounts Payable
Bioprocure and Prendio folks have all been great to work with…very pleasant and professional…really Great!
Kathy S.
Quick response and very easy. The team that handles the Clasp Therapeutics account is great!
Jennifer M.
The issue was clearly explained and supporting documentation supplied so I could quickly grasp what action was needed on my part.
Jennifer R.
Added vendor very quickly
Sean S.
Fast, informative response to my question.
Brendan G.
Deyonne was incredibly helpful and quickly resolved my inquiries
Emily G.
Speedy
Stephanie P.
BioProcure always responds so quickly to my questions and provides fast resolution!
Lisa W.
I got support right away, and the representatives were on top of it to get it solved.
Mainaki A.
Issue resolved easily and quickly.
Cynthia J.
Very promptly handled by the team.
Pheast Accounts Payable
prompt and right to point response
Christopher E.
Excellent service and support in a timely manner.
John S.
Joy responded to me very promptly and kept me abreast of developments regarding my order, beyond what I had originally asked but still relevant to my inquiry.
Matthew M.
Very fast response rate and turnaround time
Craig L.
Great and quick and responsive team
Avi K.
Promptly responded to requests I had.
Marilyn R.
Extremely responsive and highly efficient.
Guo J.
Thank you for your quick reply!
Colonial Medical - Field Service
They always answered my questions
Carlin A.
Amy kindly and professionally handled the issue and followed up in a timely manner.
Jason K.
Because the Team is always ready to provide help. Thank you to each one of you, BioProcure.
Vania E.
Kelly completed my request very quickly and completely!
Terri S.
Team has been great!
Keri S.
Kelly quickly responded my email and helped cancel my order
Hiroto K.
simple e-mail exchange and problem solved
Jim M.
My request was completed immediately. The email that I received was clear and succinct. I can't imagine a way to improve on this. Thank you!
Dasa L.
I got a prompt answer about the update of my delivery which was all I needed.
Claire K.
Quick and responsive
Noleen B.
Jess responded promptly to my request to update a PO
David L.
Emily was very proactive in communicating both ways to get full picture of when we would get the homogenizer
Pallavi A.
This return and partial credit was handled with the upmost professionalism and cooperation.
Arlene R.
Quick resolution
Chris P.
Quick turnaround time
Justin O.
Resolving time
Carol L.
Very fast and simple resolution of my issue.
Cindy T.
This team always lends a hand to help us address our needs or concerns. Thank you
Vania E.
Timely, effective fixing of the problem
Brendan G.
Justin was able to reverse an action that I had made very quickly and provided me with tracking information on the PO of interest.
Claire K.
Fast response with the information requested
David L.
Helpful and friendly, go above and beyond
Jessica L.
Fast response, clear answers
Tianna C.
Thank you for the prompt response! I hope there was a way for this to be corrected before it gets through the AP push.
Trex Bio
Thank you for the prompt updates. It would be great if I can see the status of approval process and exactly where the changes are in the PO lines.
Trex Bio
Sam gave me a solution right away!
Jason K.
Rebecca was a sweet heart with us. Super patience and efficient. Looking for better price and make sure that we have everything in hand
Emilie B.
Super timely and prompt actions to help solve the issue. Thank you!
Henry M.
Alex was very attentive and quickly responded inquiries.
Jacinto D. L. C. D.
Efficient at updating the Class on this PO for future invoices going forward.
City Tx Accounts Payable
Quick response and really helpful.
Kim S.
it took about 30 minutes and one email to handle the issue
Heike W.
Request was fulfilled in 30 minutes of submission. Thanks for the prompt action!
Vivian H.
Request was turned around in just over an hour following submission
Matt C.
Meghan is very friendly and professional. Very quick with what needs to be taken care of.
Paul M.
Jossellin is always quick to respond and incredibly helpful
Abigail W.
Very quick and efficient response to my request
Marie-Claude
Solving my problem was smooth and quick Thanks to Nicole
Ahmed M.
Wonderful service, as usual!
Alex R.
quick and accurate help!
Mariana Oncology Accounts Payable
Johnna was so helpful and quick. thank you
Allan C.
So quick! Procurement team is really like my co-workers on site. Thank you!
Paula S.
Request was resolved very quickly and accurately
Mark A.
I made a request for a new supplier and they were ready to go in a couple of hours - outstanding service!
Jim M.
Immediate action! Thank you!!
Paula S.
Good resolution time
Carol L.
Easy and efficient
Laura M. S.
Quick response to my email!
Stephanie H.
Because I can count on this TEAM at any time issues arise. I don’t take it for granted- I really appreciate all your work & input!
Vania E.
Toni's assistance much appreciated! Quick and clear.
Terri S.
Prompt, dealt with problem and corresponded.
Christopher E.
quick response and turn around; kindness always! :)
Karyn H.
fast response, PO was handled quickly
Robert H.
Very fast response.
Rick D.
My request was responded to immediately and I felt there was a personal connection in the email - was not the typical impersonal auto response I've become accustomed to. Well done!
Elaine C.
They responded quickly and handled my request.
Carol S.
Alyssa was extremely responsive and helpful
Meghan H.
Jay is awesome, super quick, appreciate all his help
Jason V. W.
Swiftly resolved/ updated PO for me
Noleen B.
Quick answer and easy resolution!
Adam L.
First of all, the Team really cares, and secondly, you all try to reach out if an answer is needed. Regardless of whether it is a simple question or a complex request, we receive feedback. I don't take your assistance for granted - I really appreciate all you do.
Vania E.
James is very quick and responsive, and I appreciate it!
Leslie D
super quick response!
Stephanie H.
Bioprocure reps quickly got my tracking number from the supplier. It was not clear if it was shipped at the time.
Aaron O.
The Bioprocure specialist replied to my email within 30min giving me the information I requested.
Maria D.
They solved my problem
Carlin L.
Responded promptly and good communication
Anna L.
Amazing as always and delivered on time. Rebecca went above and beyond.
Zac S.
The issue was solved immediately!
Leslie D.
Corrected my request within minutes prior to it going to anyone else which is helpful.
Jennifer P.
The information that was needed was included in the email message therefore issuing the credit and debit was possible to process immediately.
Pamela D.
Excellent work by Maria!
Christopher L.
Pleased with communication
Abhijith K.
Fantastic job. Thank you!
Christopher L.
Good resolution time
Carol L.
Always a helpful team.
Zac S.
Prompt response, and friendly communication
Noriaki T.
I needed a revised PO and one is on the way!
ASI Imaging
Response was quick and helpful.
Colin G.
Fantastic work!
Christopher L.
Fast response
Kim S.
I made an error on a recent order and it was quickly fixed.
Dylan S.
Quick response
Eleanor Y.
Quickly got the answer I needed, Nicole even followed up with the finance side and was able to give me a ETA that was faster than expected
Mindy G.
Pleased with the constant communication
Abhijith K.
Worked quickly and efficiently to fix the issues. I have enjoyed all the interactions I have had with the team.
Jessica R.
The team got back to me quickly and answered my question.
Donna F.
The BioProcure team always responds quickly and if any issues arise they provide amazing suggestions
Anner O.
Great customer service
John H.
Addressed the concern within an hour and everything was taken care of. Thank you!
Rachel V.
Resolved timely
Carol L.
Very responsive, quick to resolve my issue- much appreciated
Noleen B.
Responsive and quick
Jerika B.
They were very prompt and helped resolve my problem quickly
Mike N.
Excellent customer service!
Christopher L.
Love the responsiveness and also consistency with the same personnel handling our request. Julianne is fantastic to work with!
May L.
Bioprocure is always quick to respond and happy to help. Maria is amazing to work with among others!
Melinda W.
Superb job!
Christopher L.
Very quick resolution and notification of the adjustment made.
Rosie K.
Quick response and customer focused service
Nathan P.
Thank you for the prompt updates!
Trex Bio - Invoices
I emailed Helpdesk and they completed exactly what I asked. Thank you
Karen J.
Excellent customer service!
Christopher L.
It went very smoothly
Nick L.
Justin quickly identified the issue with my order, rectified it, and contacted the supplier about the PO changes
Jeffrey T.
very quick and efficient process of my request
Marie-Claude M.
Prompt response with the information I needed.
William B.
Prompt response that accurately dealt with my request.
Christopher E.
Quick turnaround on my shipping ETA question
Elizabeth A.
Julianne is amazing
Yvette B.
Good response time
Carol L.
Issue was resolved promptly
Stephanie P.
Great customer service by Maria
Christopher L.
PO was revised in a very short time
Helge R.
Emily is always very reliable
Hiroto K.
Rapid solution
Raj I.
Issue resolved quickly
Sarah S.
Excellent!
Christopher L.
Bioprocure agents are always very helpful, quick to respond, and thorough in their assessment of a situation. It's a pleasure working with them!
Alex R.
The BioProcure Team is always prompt, helpful and a pleasure to work with. Whether it's Raymond or Evan, they both strive to get matters handled and "checked off" the list!
Tammy F.
Very fast and helpful!
Priscilla R. L.
Good work.
Christopher L.
Resolved my issue in a single email, prompt response
Justin O.
Great customer service!
Christopher L.
Tori addressed my question quickly and resolved the request earlier than expected so we could process the payment run sooner.
Marshall D.
They are always on top of the complicated issues so that I can focus
Steven H.
My issue was resolved quickly and completely.
Dasa L.
The problem was solved in a quick turnaround.
Helge R.
Very prompt response and solved my problem in a single email
Justin O.
Very easy and fast
Kathleen K.
Quick and efficient responses
Tami A.
Y'all are always so quick and helpful, I really do appreciate it. Big shout out to Alyssa for the very quick help on my most recent issue with a vendor.
Kyna B.
Prompt help and skilled follow-up.
Karin R.
I sent the email requesting the tax exempt cert and had it within 15 minutes. If only all customers could reply this quickly. Thank you.
Teri W.
Fantastic work by Jossellin. Thank you.
Christopher L.
The response from Lauren was very prompt and resolved my request very quickly. I appreciate her assistance.
Chui-Se T.
Meghan was able to submit the PO to the supplier and secure my order in a timely manner.
Hayley M.
Addressed my question promptly and the answer was exactly what I was looking for
Bo L.
Great support from Alyssa
Aniruddha D.
It is so nice to have someone you can trust who is willing to help you solve problems or inquire with the vendors on your behalf. Thank you, V
Vania E.
Thank you for the prompt updates.
Trex Bio - Invoices
Quick and efficient response
Anna S.
Justin is always very helpful!
Aidan O.
Fantastic work!
Christopher L.
Amazing customer service
Erin M.
Quick response and dealt with issue at hand. Thanks!
Kevin M.
Thank you for the prompt updates.
Tam K.
Fantastic work by Jossellin. I appreciate it!
Christopher L.
handled both of my issues today without additional questions and within minutes of submitting. I really appreciate when people are timely and manage with competence
Jennifer P.
Quick & efficient
Noleen B.
Toni was incredibly quick in handling my request and explaining to me next steps.
Terri S.
1. The need of the ordere item was appreciated and the response was fast; 2. Again, as in the previous request, the vendor was contacted by the Prendio team to share the updates and options. 3. This help by the Prendio team was really vital as the vendor (Fisher Scientific) has ignored my requests about the availability and ETA of the ordered item.
Yuri S.
1. The urgency of my request was appreciated and the response was fast; 2. The vendor was contacted by the Prendio team to share all relevant information and updates; 3. Several options for receiving the ordered item in time, including a replacement, were offered.
Yuri S.
Very efficient process
Brendan G.
The agent is very swift and dedicated to solving my problem. I want to place a rush order on standby, and the agent processed my request within minutes. It is really helpful!
Tian L.
I called about a problem I had. The staff was able to take care of what I needed quickly and was a pleasure to work with.
Tho P.
Thanks so much for being so efficient in getting this amendment added to this PO. Appreciate all of the help.
Accounts Payable - City Therapeutics
Was done within a couple of hours!
Jennifer T.
quick and easy help!
Accounts Payable - Mariana Oncology
Crystal is great always
Borealis Bio
Extremely easy for me. The team was great.
Chris O.
Thank you for the prompt updates and thorough follow up.
TrexBio Invoicing
Excellent work!
Christopher L.
Request was done fast and accurately
Robert H.
Great support by Maria. Thank you!
Christopher L.
Great job. Made this very easy for me!
Christopher L.
Quick, efficient
Noleen B.
Toni rocks! So quick and responsive- thanks so much!
Noleen B.
Quick and responsive
Noleen B.
Fast and easy
Stephanie S.
I was able to receive the information very quickly, which made me so happy!!! I really appreciate it. Please tell Shayna "Thank you so much, Shayna!!"
Jason K.
Prompt response
Abhishek P.
Very quick resolution to my problem.
Mike N.
Simple and efficient
Christopher E.
Issue solved quickly
Chris P.
The agent responds very fast and answers my question very nicely.
Tian L.
Great work by Lauren! Very efficient.
Christopher L.
Very helpful indeed!
Christopher L.
Quick and efficient response.
Carol F.
Extremely helpful!
Christopher L.
Prompt service, great communication
Adam B.
Good research with PO (and removing money from PO). Very efficient.
Christopher L.
It has been helpful to have someone check on shipments
Steven H.
Miranda contacted the vendor immediately and was able to put me in contact with them to answer their questions. Within 48 hours my missing item was delivered.
Stephanie M.
Quick turnaround
Akshay R.
Jess provided timely and professional help. Resolved our issues with PO generation.
Xinwen H.
Thank you so much!
Christopher L.
Very efficient!
Christopher L.
Excellent work by Lauren
Christopher L.
Quickly responded and met my needs
Esther S.
Took care of right away and accurately
Robert H.
Quick turnaround
Elizabeth E.
Very helpful. People here at ProFound were getting confused!
Christopher L.
Quick response and accurate fix
Alex S.
Question was very quickly answered
Brendan G.
Courteous and efficient service
J. Stefan K.
Fantastic job
Christopher L.
Excellent work!
Christopher L.
Multiple PO set up, appreciated the support, guidance
Noleen B.
I didn't understand why a vendor had hired a collection agency but BioProcure was able to resolve the problem without any further involvement or understanding on my part.
Ichiro M.
Rapid and courteous service.
J. Stefan K.
The BioProcure team always responds in a timely manner and with an answer and solution to my question/request.
Lisa W.
Both Nicole and Robert, whom I interacted with to raise POs or add funds to, or finds POs, were just terrific!
Penny X.
Responsive, quick, clear
Aidan O.
Response was quick. helpful, and to the point.
Vivian H.
Very easy to use!
J. P.
Rebecca has always done me a solid when I needed her help. She is smart, fast and awesome.
Rob A.
Fast and easy solution
Heike W.
Timely responses
Almac Group
Resolution time
Carol L.
Speedy resolution
Noleen B.
Excellent work. Very efficient!
Christopher L.
I sent one email and an additional follow up email with analytical data so the amount of time that I had to spend on the issue was minimal and acceptable. BioProcure took care of the rest.
Kevin O.
Great customer service
Gloria R.
Quick and efficient response to inquiry, status updates, responses when I ask questions. Very much appreciate the professional help and efficient problem solving.
Travis C.
BioProcure always solves my issues quickly. I am very grateful to the team!
Sam H.
Julianne is always super helpful and timely with her attention to my requests
May L.
Fast turnaround
Philippe N.
All I had to do was send an email, and the response was very quick!
Janette S.
Because no matter what, The Team always comes to help when I (WE) need a hand to correct and assist with our mistakes. Thank you ALL!
Vania E.
They kept an eye on it and i didnt have to think about it at all. Thank you, Toni
Steven H.
quick response, handled our request
Cat D.
I asked for the receipt and I received it right after. Very helpful!
Karen J.
Good service, good at following up
Karla C.
Quick and efficient resolution in a friendly and courteous manner
Emily B.
Great communication. Thank you
Jean M.
Because this Team always does the Best to assist us.
Vania E.
Lauren is a customer service machine! Excellent.
Chris L.
Excellent consistent service in addressing my problem, immediate follow up to questions, and flexibility in problem solving over a changing ask. Very much appreciate the professional service and it makes me value our relationship with BioProcure even more.
Travis C.
Lauren is always so fast!
Christopher L.
The buyer responded promptly and worked with the vendor to make sure communication was clear.
Catherine D.
My issue was handled promptly and easily.
M. P.
You are amazing, kind and diligent! I couldn’t ask for a better service.
Claudia P.
Because the BioProcure Team heard and helped in the best way possible.
Vania E.
Efficient in resolving my issue.
D. H.
Julianne responded very quickly and resolved my issue.
Diana F.
Super job. Very easy!
Christopher L.
Very well done!
Christopher L.
Toni is great!
Nikhil L.
Response was quick, accurate, friendly and effective
Derek M.
Your response was prompt and reassuring
K. F.
Needed change was made quickly and accurately
Sarah S.
Quick response, helped process an urgent invoice
Meagan K.
Excellent customer service!
Christopher L.
Extremely responsive to my requests.
Guo J.
My request was completed correctly and in a timely manner, with appropriate communication along the way.
Liz E.
Quick responses. I think we lost track of a ticket because of an email chain my colleagues started, which was the only delay. Once we figured it out, we were helped very quickly. Thanks!
Lisa L.
Deyonne kept me up to date every step of the way. It made it so easy!
Jason K.
Quick response
Erwin I.
Superb!
Christopher L.
Emily is awwwessoooommme!
Paula S.
Super responsive!
Paula S.
Prompt response and quick action to resolve the issue
Order Management MOL-SNV
Great job by Kate! So efficient. Thank you.
Christopher L.
Great customer service!
Christopher L.
Always responsive and always deliver the results within a day or two. I love using Bioprocure
Bo L.
The matter was handled very quick.
Deepa G.
Fast response. Found a workaround for me very quickly. Everyone's happy.
Ruilong H.
Julianne continues to resolve email questions within hours. This is great customer service!!
Tom G.
Quick response
Xiaoying B.
Great service
Christopher L.
Super work.
Christopher L.
I only had to send one email and then the issue was handled on the same day with a prompt reply back in regard to the steps that were taken.
Roman A.
Great work. Bigger project -- with quick work. ProFound Therapeutics appreciates it!
Christopher L.
Team got back to me promptly and resolved our issue efficiently. Thanks!
Daniela L.
Response was fast and the issue was resolved
Katelyn F.
Quick turnaround
Isabelle L.
Ashley is fantastic!
Christopher L.
Request handled quickly!
Steve C.
They handled my issue very quickly and it required nothing of me. This is unheard of for me in this business so I am much appreciative of the Bioprocure team!
Jennifer P.
Very quick and well done!
Christopher L.
Very fast response time and helpful!
Alexander N.
BioProcure team quickly updated (within 1.5hrs) needed catalogue number changes on a revised PO so that order could proceed. Thank you!
Sarah S.
Quick and easy
Terry F.
I was traveling and Bioprocure were incredibly helpful and efficient in updating a PO.
Mackenzie S.
Quick response
Xiaoying B.
The BioProcure/Prendio team is easy to work with, responds quickly and always has answers to my questions. They are a fabulous team.
Lisa W.
Gabby was quick in resolving my issues. Thanks!
Allan C.
Jonathan is fantastic. Always on top of our request for support
Cindy H.
As always- quick turn around for a request that involved a vendor & also great that I was looped in to relative correspondence for referencing purposes.
Elizabeth A.
My issue was resolved in a prompt and professional manner.
Santa Cruz Biotechnology
Easily obtained the necessary information
Carmen A.
Appreciate the multi ways to submit requests: - Email; - Web form ... Thanks, John
John S.
Super job!
Christopher L.
Quickly got the answer I needed. Thanks!
Mindy C.
Issue was resolved quickly
Carmen A.
Once I submitted my claim about the broken item, a member of your team reached out to the company and secured a replacement item. The whole issue was resolved within a week.
Rebekka C.
Quick feedback
Donna F.
Prendio is the greatest invention since sliced bread.
Thomas L.
Very efficient. Thank you!
Christopher L.
A very quick response within the 8hrs.
Huijun T.
The folks at BioProcure are quick to response and always has an answer to my questions.
Lisa W.
Quick response
Xiaoying B.
They handled my issue quickly and correctly, saving me a lot of time.
William S.
Very quick response & accurate. Thanks Toni!
Vivian H.
Very quick and efficient. Super.
Christopher L.
The BioProcure team's response time is incredible. They are always willing to help with questions or issues.
Lisa W.
Joy was very helpful and very efficient in assisting me in setting up a new vendor account for Dyne. I appreciate her help.
Chui-Se T.
Great communication, very responsive.
Ryan W.
BioProcure has been FANTASTIC to work with and has been very helpful and on top of things.
Zac S.
Toni handled the request quickly without any problems.
Deborah P.
BioProcure staff are always incredibly helpful and quick to respond.
Sam H.
BioProcure provided all required documents and had a very clear request, no additional information had to be requested and made the process very easy.
Customer Service - Avecia Pharma
Rapid resolution
Noah K.
Emailed request was taken care of in a much appreciated timely matter.
Roman A.
Quick response and clear communication. I appreciate it.
Charles A.
Issue resolved quickly
Chris P.
Amazing customer service!
Juliana M.
My request was resolved promptly and perfectly.
Dasa L.
Response was prompt and addressed my issue perfectly
Spencer M.
Very fast response, and BioProcure addressed my issue quickly.
Biok N.
Prompt response with a clear answer from the attentive buyer
Arafat A.
Quick response time
Elizabeth K.
Helped me right away
Antonia K.
Issue was handled quickly and resolved completely.
Chris P.
Strong customer service
Nick C.
Justin managed a complicated and potentially sensitive task of cancelling a PO that had been already been submitted to the vendor for an expensive piece of instrumentation.
Jeffrey T.
Toni responded quickly and handled well in helping out with my request.
Deborah P.
Prompt help
Mansi P.
Great job everyone!
Paul P.
They were very responsive
Katie P.
Prompt response and follow up; kept me up to date on the status of my issue until it was resolved.
Elizabeth K.
The team provided me with a very rapid answer to the issue and a new estimate for delivery.
Donato D. C.
Magen has been a rock star throughout this process. This task was something that was pretty far out of my day-to-day responsibilities and I felt a bit overwhelmed when told I was doing it alone, Magen has been my support through out.
Zac S.
Quick accurate response
Randal G.
It was so easy, and I didn't have to search for the tracking update myself!
Laura G.
My request for an earlier delivery eta was completed in rapid time
Elizabeth A.
The team is always available to help with my issues, answer questions and kindly fix by mistakes. The timing is quick and efficient.
Lisa W.
As always, the team was extremely helpful, professional, and addressed my ask within minutes. Thank you.
Curtis D.
Resolved my issue in < 5 minutes
Randall B.
This team is AWESOME!
Vania E.
Nataja promptly responded and took care of my request (to set up new vendor) which in turn allow me to send PO assignment request right away.
Nonnie L.
Fast and accurate resolution to my issue
Steve J.
Request was handled quickly and correctly - thanks!
Mark A.
Easy communication, prompt response
Carmen A.
Super work!
Chris L.
I sent an e-mail and my issue was responded to promptly
Jim M.
Tyler is very helpful
Jason V. W.
Very quickly answered my question and provided relevant documentation
Beth L.
James is extremely competent, quick to reply, and wonderful to speak with. He represents bioprocure very well!
Sarah S.
One e-mail, prompt follow up, confirmation of resolution. Awesome customer service!
Jim M.
Deandra did an excellent job helping us resolve a complex Prendio issue. Great Work!!
Tom G.
Thank you Megan for providing a timely response thorough update on the status of the ticket.
Trex Bio
Great customer service
Nick C.
Got the issue resolved within a few minutes.
Tarek Z.
It was clear and timely communication. Very responsive and understanding
Pavel M.
I have only been with Aktis for a few months but BioProcure has been very easy to work with. In this case, they set up my account without me having to do anything other than provide contact information. That is unheard of with most setups these days.
Jennifer P.
A reagent I ordered several weeks ago had not been shipped due to a supply issue and Andrew was able to help me get the reagent very quickly
Mackenzie S.
Thanks for the prompt attention and response for the urgency.
Tam K.
Very fast responses, and they did everything I needed to help amend my PO.
Kyriakos E.
Quick response and resolution of my question!
Abigail R.
Very prompt response by Toni
Vivian H.
Nataja is amazing! Quick response/resolution with an explanation of the delay (trying to get a discount).
Sarah S.
Quick reply with order status
Josephine S.
Rapid response. Clear communication. Quick resolution. Love it!
Kay S.
Rebecca was able to answer my question quickly and proceeded to secure a further discount on the requested items
Erica H.
Response was timely and accurate
May L.
Lauren is always quick to answer and resolve any issues I have!
Johnny P.
Emily replied right away, revised the quote and I was able to send it back very quickly. Everything was fast and easy to do!
Erin M.
This team is fantastic. They are always there to help us and lend a hand when it is needed
Vania E.
Thank you to Meghan, who took care this urgency in a speedy and accurate outcome.
Henry M.
Working with Lauren is always a pleasure, not just because of my recent experience. She is incredibly helpful.
Mojgan P.
Response was quick and instructions about next steps were very clear and easy to do
Roman S.
Toni has been super helpful at resolving all of my ordering problems
Nicholas L.
Quick and easy
Leo M.C.
Timely and consistent follow-ups
Sue P.
Fast resolution time
Carol L.
I've had a great experience with the responsiveness of the BioProcure team
Isaac D.
Quick response received.
Thermo Customer Support
Ryan and Tyler are always so helpful, I am glad they are on your team.
Jason V. W.
Emily is always responsible.
Hiroto K.
Fast response and easy resolution
Erin C.
Quick response
Xiaoying B.
Quick, simple and friendly resolution.
Charles A.
BioProcure's response was quick and they took care of the problem.
Suzy D.
Incorrect delivery issue was handled swiftly and efficiently (and insistently) by Joy and was resolved by the vendor better than we'd be capable of ourselves
Roman S.
Handled with care.
Vania E.
Julianne does it again!! Awesome response time to my request.
Tom G.
Joy is great! Very helpful and patient. It is great to have someone to deal with vendors on my behalf, so I can focus on critical lab work.
Harman M.
Prompt, efficient and courteous assistance. Thank you!
Amy M.
Thanks for helping me set the order to "I will purchase" for this particular order.
Dave H.
Speedy turn around time & pleasant customer care people
Elizabeth A.C.
Fast and efficient service
Francesca A.
Thank you for expediting this Ryan, it is greatly appreciated!
Kyna B.
Juliann was quick to take ownership/management & execute & also to communicate to me in a super timely manner
Elizabeth A.C.
The team is always there to lend a hand, committed to helping and solving our issues. The most important is the respect that all of them show to their customers.
Vania E.
Quick response
Xiaoying B.
Rebecca is phenomenal!
Steve C.
The team kept in regular contact with me, despite the vendor not responding to BioProcure's inquiries. Customer Service at BioProcure is always very responsive and it is much appreciated.
Matthew M.
Easily resolved
Hardeep S.
Thank you again for the speedy response!
Simon L.
The issue was fixed before I got to work. Couldn't have been any better.
Matthew M.
Fast, efficient resolution to the issue that I presented
Steve J.
They did a great job getting this done.
Paul P.
Thank you again for the speedy response and support!
Simon L.
Fast & efficient - as always!
Aine R.
Thank you for the speedy reply and support!
Simon L.
Great job by Gabby!
Chris L.
Toni and the team always help me amid all of these backorders to stay on top
Steven H.
Tom from BioProcure handles all my requests fast and with no issues.
Anna C.
Credit references received and able to process in a timely manner
Ruth B.
Was a simple fix that was promptly, and kindly, resolved.
Tyson M.
Quick response and clear communication and follow up
Erin C.
Julianne continues to offer super quick service to the Avalyn team. Great job, Julianne!!
Tom G.
I sent an email and the team followed through and followed up right away
Jim M.
Justin is always quick to help!
Michael S.
Tom was extremely helpful in quickly assisting me with the numerous corrections I needed to make on several open reqs. He's been great.
Catherine C.
Tom is responsive and quick to take care of all my purchase order update requests.
Anna C.
One e-mail and problem solved - thank you!!
Jim M.
Issue was handled well with quick response.
Deborah P.
Great response time
Nick C.
Very quick and efficient
AP @ Aktis Oncology
Quick response
Guo J.
Great customer service, very responsive.
Nick C.
Fast resolving time
Carol L.
Quick response
Bharti P.
Very fast reply and handled well
Chunghee L.
As always, Julianne has supported requests within the system with a sense of urgency and accuracy. Great job, Julianne!
Tom G.
Prompt help
Akshay R.
Fast response, clear easy to follow directions
Erin C.
Maisie responded quickly and answered the question fully.
Deborah P.
They responded and searched for the correct product. In the end it's specific to that one supplier but they did search around.
Steven H
Great job
Paul P.
Quick, clear response
Erin C.
Very clear and easy
Chris L.
Friendly, quick easy resolution
Christy H.
Very immediate and helpful response
Mike N.
Question was addressed/resolved in a quick and timely manner
Ernie Y.
Justin is always very responsive (as if we were the only client of his, which I know it's not true).
Iris C.
Easy and simple - thanks!
Brittany H.
You guys are always very helpful
Jason V. W.
Within a few minutes of sending my request to amend a PO, James increased the amount on the PO as needed.
Deborah B.
Quick, thorough handing of the request followed by notification updating me of actions taken.
John L.
Great customer service
Nick C.
Easy and quick fix
Josephine S.
Bioprocure is always extremely helpful and responsive. Your agents are kind, professional, and always diligent in providing updates that are critical for us planning our experiments.
Alex R.
Always work properly and promptly. Very good
Chunghee L.
Jay is awesome!
Julie P.
Emily was super responsive and excellent service.
Carmen A.
BioProcure quickly addressed my questions and helped me complete the purchase.
Pri N.
The team was accommodating and thorough in helping me navigate a return and exchange.
Huy T.
The Team is always very helpful in handling our needs. Thank you ALL!!!
Vania E.
Samuel was very helpful and resolved the issue in a timely manner.
Sumita R.
Responded quickly to my request.
Xiaoying B.
One simple email solved the issue promptly.
Diego G. R.
I submitted a request and as usual, Raymond responded immediately and resolved the issue right away (which is typical of Raymond). It’s always a pleasure to work with him and the others at Bioprocure. The service they provide is top-notch.
Tammy F.
Bioprocure was very quick to respond to my request and handled it very efficiently.
Shanti D.
Speedy response as always
Iris C.
Customer service agent Deyonne was very helpful, friendly and professional.
Hello Bio - Customer Care
They were able to get the document I needed
Karen J.
Request was serviced well within 24 hours by Julianne. Really appreciate the speed!!!
Tom G.
I was very impressed with the turn around for setup of a new vendor
Heather G.
very easy to accomplish what i needed
Brendan G.
Thanks Craig for handling my request so quickly.
Precision BioSciences Accounts Payable
Nice work by Tori
Chris L.
Justin is also super responsive despite his commitment to other clients and I don't need to wait around and follow up on the status.
Iris C.
Penny, Toni, and team are awesome!
Donna F.
Issue was resolved quickly.
Susan H.
Your adherence to industry standards and regulations demonstrated a strong commitment to excellence.
Medex Supply Accounts Receivable
Tori took care of this quickly!
Steven Z.
Emily always replies quickly and communicates well
Hiroto K.
Lisa responded with news right away and even clarified something I asked as a follow up very politely and with lots of details so I knew exactly what the situation was.
Peter I.
Simple instructions with quick turn-around
Elizabeth A.C.
The resolution was quick
Jefferson C.
I really appreciate the responsiveness of the team. I always hear back within the hour or at most within the day of submitting a follow-up request.
Bhavya V.
Your team & Craig made it a priority to get our invoices processed out of the scan queue and voucher tab so we could close Dec in the middle of the day.
Accounts Payable Precision BioSciences
Shayna helped me with provided me all the information I needed to track my shipment :)
Mariela G.
Gina was prompt, courteous and helpful. I also wanted to share that the requisitioner for PO 13022 commented during a meeting today about how helpful Bioprocure always is, and how happy they are that Ensoma utilizes Prendio. Thank you for providing such a great service and emphasizing how great (and easy) you guys make it to work with your company.
Stephanie B.
Quick response time & always a nice follow up.
Elizabeth A. C.
Meghan is so great getting answer from the suppliers and troubleshoot whenever I need help.
Benan S.
Craig is great!
Steve C.
The team handled the issue quickly and made my life much easier. Thank you!
Peter I.
Fixed the issue remotely and quickly
Matt C.
Quick response and resolution. Thank you.
Lourdes D.
Great job by Ashley!
Chris L.
My request was addressed promptly and well. I received a clear and friendly email to inform me of this.
Dasa L.
Mcaela made it so easy and took the lead to figure this out for me, keeping me in the loop the entire time.
Ryan H.
Great job
Paul P.
Issue was resolved quickly.
Jaclyn D.
They addressed my questions quickly
Joe P.
Great customer service
Nick C.
Ryan responded and quickly updated Arena's Prendio profile to indicate our 2025 holiday closures so vendors will not ship deliveries for those dates. He is always a great help and very pleasant to work with.
Stacy F.
Good response time
Carol L.
Rebecca is a star!
Steve C.
I requested an invoice and it was sent to me very timely. I've found that to be the case with all my requests.
Christopher F.
Fast and easy. Thanks.
Mike R.
Justin is quick in taking care of our request!
Iris C.
Seamless and rapid handling of this request. BioProcure team could not have made this any easier!
Steven T.
My requests are always processed immediately with great results. I highly recommend BioProcure’s service!
Bo L.
It was a small but important matter that was brought to my attention by Bioprocure and then very quickly resolved. Oh, and everyone is super friendly on top of being super competent.
Mariusz T.
Toni is fantastic to work with! Quick to respond and overall very helpful.
Rachel G.
I sent an email, and my high value PO was placed within an hour. I could not ask for better service, especially during the holiday period.
Jim H.
Quick replies and quick problem solvers, thank you!
Brianna L.
Immediate actions and responses. Appreciated that.
Tiviane V.
BioProcure does a great job!!
Laura B.
BioProcure team members made handling my issue easy.
Vince H.
Fast, clear communication.
Leo M.C.
Very fast response time and provided the correct information I had requested.
Corrisa L.
I sent an e-mail, received a confirmation and my issue was addressed. Simple and efficient
Jim M.
They were able to resolve my issue quickly and successfully.
Keishana C.
Response was so quick, and the vendor or supplier was contacted right away.
Mario G.
It's that time of year where if the order doesn't get placed, and the money doesn't get spent, it can get lost for a long time. That's the situation I was in today when I added "help@bioprocure.com" to my increasingly desperate emails. Jonathan responded and had everything done in a couple hours. He saved the day! I'm very impressed and immensely appreciative of the help and service I got today. Thank you, Jonathan!!
Julie P.
Appreciate the teams quick response to resolving the issue and notifying those who needed to be notified of the changes.
Evelyn K.
Great work by Lindsey
Chris L.
Gabby and Tori were very responsive and clear in their communication, so we could easily add a company as a supplier.
Larry S.
Raymond and team are top notch! Not only for this request but always. So appreciate the efforts of everyone.
Tammy F.
Very professional response.
Naomi T.
BioProcure responded very quickly to my email and initiated requested task.
Jelena D.
The response was immediate and helpful.
Marie H.
I appreciated that the response from Jeffrey was prompt and helpful. I appreciated that he sent updates as they were available.
Katie M.
Thank you for the prompt response.
Trex Bio
Great job by Ashley
Chris L.
Kind and fast response
Jaime C.
Excellent job Raymond!
Chris L.
Thank you very much for patiently dealing with the changes in quote to update the PO and sending it to new vendor.
Sethu S.
Christine replied very promptly, immediately gave a solution to the issue at hand, and carried out the solution to resolve the situation.
Alicia W.
Jess was very helpful in cancelling an order that was significantly delayed by the manufacturer.
Michael F.
I received the answer to my question within 24 hours
Anita K.
Quick response and client focused
Nathan P.
Very quick to update the PO for an existing order. Thank you!
Sethu S.
My request was for a non-standard order with a custom quote that complicated the normal punchout process. Tom helped me to quickly find a solution and get the order placed.
Matthew A.
Super customer service by Ashley
Chris L.
Very quickly responded and resolved my issue.
Shigeo M.
Very helpful, and even caught the typo in my request, which saved time/effort by all parties.
Derek B.
Very easy to get assistance. Good responsiveness.
Charles W.
Ryan was very helpful and friendly. He completed my requests very quickly with no follow up or further help needed. Thanks Ryan!
Evelyn K.
Responded quickly and resolved the matter quickly and effectively
Steve M.
Great customer service
Nick C.
Quick and accurate response, thanks!
Steve S.
Very quick updates!
Catherine G.
Super work by Lindsey!
Chris L.
The team is highly responsive.
Jing G.
Just sent an email and got it done. There was a delay, but it was understandable due to Thanksgiving holiday
Mark A.
Matt was very helpful in resolving my issue!
Laura B.
Very fast!
Betty H.
Very fast response
Stanley K.
Very easy. Raymond is, as always, a pleasure to work with.
Mike R.
Excellent response time, and very relevant information given to help resolve my issue
Sarah S.
Good research by Robert.
David S.
Extremely quick in replying. Very helpful.
Biorbyt
Quick and helpful response, resolved the matter. Great working with Amy. Thank you
Sheila M.
Craig was able to split an invoice so we could pay it in two parts.
Precision BioSciences
Quick response and friendly customer service!
Marci C.
Super fast response and resolution. Thank you.
Ernie Y.
Request was completed correctly and promptly.
Cindy T.
I corresponded by email and was helped in near-real time. Emily contacted the VWR rep and followed up with them and me. The assistance and timeliness were perfect.
Warren W.
Consistently fast responses that immediately resolved the issue - thanks!
Sam H.
Quick response, quick resolution and a personal message to confirm I was all set. Couldn't ask for better service! Thanks Jess and Christine!!
Jim M.
Big thanks to Ashley!
Chris L.
Very quick response
Wei G. S.
Lindsey took the time to research and gave me an efficient answer!
Chris L.
Great customer service.
Nick C.
Very quick response and always handles my issues professionally and patiently
Wenyi Z.
The issue was immediately resolved, as usual!
Mark S.
Carol is excellent.
Chris L.
The team is very quick to respond to my requests and very accurately assesses and completes all requests. Thank you!
Gary M.
Carol is very efficient and customer-focused.
Chris L.
Thank you! Appreciate the help.
Megan B.
Fast, efficient service
Brent R.
Quick, accurate response.
Vince H.
I appreciated the fast response time!
Dracal
Usman H.
They got the information I wanted, even if the message was not exactly what I wanted to hear.
Jack D. G.
BioProcure was prompt in responding to the request to cancel the order
Alex A.
Lake handled the issue quickly and efficiently.
Jennifer M.
Julianne fixed my problem in a timely fashion and with minimal effort on my part.
Drew C.
Rapid and efficient answer. Couldn't ask for more.
Guillaume D.
The team efficiently resolved our invoicing issue.
Lisa C.
Very quick response
Ali N.
Quick response, and accurate, helpful answer
Vince H.
I was replied to and supplied with the correct information in a prompt manner; it was greatly appreciated, thank you! :)
Renee S.
Quick, same day response.
Elizabeth E.
Great help and follow up
Maribel V. S.
Very quick response time.
Jennifer M.
Super quick responses
Lauren B.
Robert resolved my question in a timely manner and helped to save money for shipping. Thanks a lot!
Roman U.
Handled quickly!
Tim K.
Easy process. Helpful people
Laura M.S.
Problem was solved perfectly
Julio B.
Lake addressed the issue quickly and thoroughly.